BACKGROUND: AEG Cleaning Services Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.aegcleaning.co.uk (Our Site), or uses our cleaning services, together the Services and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it.
In this Policy the following terms shall have the following meanings
Our Site is owned and operated by AEG Cleaning Services Ltd, a Limited Company registered in England and Wales, with company registration number 13659771.
Registered address: 14/2e Docklands Business Centre. 10-16 Tiller Road, Canary Wharf, London, E14 8PX.
Data Protection Officer: George Mills. Email address: [email protected]
Telephone number: 0207 998 3113
Postal address: 14/2e Docklands Business Centre. 10-16 Tiller Road, Canary Wharf, London, E14 8PX.
This Privacy Policy applies to your use of our Services. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you may have the following rights, which we will always work to uphold (where applicable):
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 16.
Depending upon your use of our Services, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table.
Where you are an employee of ours, please refer to the Privacy Notice in the Staff Handbook for more information on how we collect and hold some of your personal data.
We collect personal data in a variety of ways, including:
Data Collected | How We Collect the Data |
Identity Information including name, title, date of birth, gender. | Directly and indirectly. |
Contact information including address, email address, telephone number. | Directly and indirectly. |
Business information including business name, business address (this may be classed as Personal Data where you are a sole trader) | Directly and indirectly. |
Payment information including card details, bank account numbers. | Directly. |
Profile information including preferences, login details, purchase history. | Directly. |
Technical information including IP Address, browser type and version, operating system. | Indirectly through third parties. |
Data from third parties including technical information, contact information, profile information. | Indirectly through third parties. |
Special Categories of Personal Data is a special category of personal data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not actively request special categories of data about you, nor do we collect any information about criminal convictions and offences. If at any time we need to collect special categories of data about you, we will only collect it and use it as required or authorised by law.
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
What We Do | What Data We Use | Our Lawful Basis |
Registering you on Our Site. | Identity, Contact, Business. | Performance of a contract. |
Providing and managing your Account. | Identity, Contact, Business, Payment, Profile. | Performance of a contract. |
Providing and managing your access to Our Site. | Profile, Technical. | Performance of a contract. |
Providing the Services to you. | Identity, Contact, Business. | Performance of a contract. |
Personalising and tailoring your experience on Our Site. | Profile, Technical, Third Party. | Legitimate interests – to ensure we provide the best client experience we can offer. |
For internal record keeping, administrative, invoicing and billing purposes. | Identity, Contact, Business, Payment, Profile. | Performance of a contract with you. To comply with a legal obligation. Legitimate interests – to recover debts due to us and ensure we can notify you about changes to our Terms and Conditions and any other administrative points. |
Communicating with you. | Identity, Contact, Business. | Legitimate interests – in order to contact you. |
To comply with our legal obligations or if otherwise required or authorised by law. | All relevant personal data. | To comply with a legal obligation. |
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We will store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.
We may store or transfer some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.
We will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the UK Information Commissioners Office.
We use specific contracts with external third parties that are approved by the UK Information Commissioners Office for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the Data Protection Legislation. More information is available from the UK Information Commissioner’s Office.
Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the UK Information Commissioner’s Office.
Please contact us using the details below in Part 16 for further information about the particular data protection mechanisms used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including suitable physical, electronic and managerial procedures, to safeguard and secure personal data and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We may sometimes contract with the following third parties to supply certain products and the Services:
Google Analytics: We have enabled Google Analytics Advertising Features such as Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, and Google Display Network Impression reporting. We and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences and to provide a better user experience. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If you choose to provide our online services with personal data, this data may be linked to the data stored in the cookie. Where required by law, we will always seek your consent before placing any non-essential cookies on your device. For more information about the cookies we use, or to update your consent preferences, please see our Cookie Policy.
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).
Please read this Privacy Notice carefully. If you provide personal data to us, you understand we will collect, hold, use and disclose your personal data in accordance with this Privacy Notice. You do not have to provide personal data to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
You may access certain areas of Our Site without providing any personal data at all. You may restrict our use of Cookies through the Cookie banner on Our Site.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 16. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of George Mills):
Email address: [email protected].
Telephone number: 0207 998 3113
Postal Address: 10-16 Tiller Road, 14/2e, Canary Wharf, London, E14 8PX.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects the way we connect personal data. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 11 September 2024.
2023 © AEG Cleaning. All rights reserved.
Company Number: 13659771
Docklands Business Centre
10-16 Tiller Road
14/2e
Canary Wharf
London
E14 8PX
Company Number: 13659771
